Common Questions

Common Questions

 What are our normal business hours?
Thum insurance Agency, LLC is located in Grand Rapids, Michigan. Our office is open from 9:00 AM to 5:30 PM Eastern Time, Monday through Friday. We do close our office to observe the standard National Holidays.

Can you email/fax me an ID card?
If you send an email to or call us at 800-866-0777 during our normal operating hours of 9 AM to 5:30 PM Eastern Standard Time, Monday through Friday, and provide us with a fax number or email address. Under most circumstances we are able to fax or email to you a copy of your ID card right away.

Can you email/fax me a Certificate of Insurance for a Vendor/Additional Insured?
Certificates of Insurance can take up to 24 hours to generate, so please request them with enough lead time. We are able to email or fax the requested Certificates of Insurance. Please send an email to with the requesting companies name and full address and the date of the event and provide us with a fax number or email address to return the Certificate.

How do I report a new claim?

American Modern Insurance Company
Online claim filing: American Modern Insurance Company

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